Why did I lose my levels new phone but would always sign in with Facebook

Celeste_Stancel

I updated my cell phone and since it’s halpened in the past I made sure my candy crush is saved to my data and also I log into through facebook!! I got home all my apps, calendar, even my appts still there and saved and the damn candy crush gone!! Back to 1!!!!!! Why!!!!?????

Creative_Elsa

Hi Celeste, lots of glitches going on lately.  Let's try to do this first - clear the history on your mobile device.  Then shut it down and wait 10 seconds.  Reopen it and open the game.  Log out of Facebook and log back in.  If you are still stuck at the first level please write back and let us know.  Doing these steps has always worked in the past so hopefully it will resolve your issue too.