Connected to Facebook but progress not saving

Huy_Vu

Hi I connected my Facebook account to the Candy Crush App on my phone however when I log in it has me at level 771 but in the app I am up to level 930. A few weeks back I tried the following I sign out of my fb account on the app, deleted the app, then reinstalled the app but I lost all of my progress and had to start at level 771 again :-( . Is there anything I can do to make it sync without losing all of my progress again?? Thank you for the help! 

Creative_Elsa

Hi Huy, we are going to try a couple of things.  First I'd like you to try syncing Facebook and the Kingdom.  Follow the directions here:  https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

If that doesn't work then I am going to now tell you how to troubleshoot it.  Try not to uninstall the app unless all troubleshooting fails, as you found out when you lost the boosters.

1.  Clear the history on your mobile device

2.  Shut down the device, wait 10 seconds and then open it again

3.  Open the game and then log out of Facebook and log back in

This should work but if it doesn't then let's go to the next step.  We are going to need your user ID # and you can find out where to find it here:  https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Once you have this number please write back here and type it in your response.  So if all else fails and you give us your user ID #, I can then elevate this to a King Admin who can get you back on track.

Good luck and let me know how it works out for you!

Creative_Elsa

Hi Huy, we are going to try a couple of things.  First I'd like you to try syncing Facebook and the Kingdom.  Follow the directions here:  https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

If that doesn't work then I am going to now tell you how to troubleshoot it.  Try not to uninstall the app unless all troubleshooting fails, as you found out when you lost the boosters.

1.  Clear the history on your mobile device

2.  Shut down the device, wait 10 seconds and then open it again

3.  Open the game and then log out of Facebook and log back in

This should work but if it doesn't then let's go to the next step.  We are going to need your user ID # and you can find out where to find it here:  https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Once you have this number please write back here and type it in your response.  So if all else fails and you give us your user ID #, I can then elevate this to a King Admin who can get you back on track.

Good luck and let me know how it works out for you!