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I connected to Facebook and lost my levels

Tejinder_Matharu
Tejinder_Matharu Posts: 1

Level 1

Hello,

i thought of saving my progress with fb and when I connected I am back to level 135, otherwise I was at somewhat 1800 level.....

plzzzzzz help

Answers

  • _Elsa_
    _Elsa_ Posts: 37,547
    edited May 2018

    Hi Tejinder, sorry to hear that you lost your progress.  Your progress can only be saved when you play the game through Facebook or the Kingdom because it's saved on a server.  I can help you get your progress back.  I am going to give you a link to get your user ID # and please post it here so that when a King Admin sees your question at the beginning of the week she can go into your account and get you back on track.  

    Here is how to get your user ID #

    https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

    I will send her your question now and please make sure to get your user ID # posted before Monday.

    One more thing to mention - once she gets you back on track, please, please, please make sure that you play through Facebook or the Kingdom otherwise you might lose your progress again.

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