does not reload, when I do get on all my bonuses are gone

gdvbr8tns

This is happening,CC taking a long to load and when it reloads all my bonuses are gone.

_Elsa_

Hi gdvbr8tns, sorry for the delay in responding but thank you for writing us here.  Are you playing on a mobile device? 

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about it https://care.king.com/en/alphabetty-saga/superstar-information-post-where-did-my-free-boosters-go-on-my-mobile-devicePromotions

_Elsa_

Hi gdvbr8tns, sorry for the delay in responding but thank you for writing us here.  Are you playing on a mobile device? 

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about it https://care.king.com/en/alphabetty-saga/superstar-information-post-where-did-my-free-boosters-go-on-my-mobile-devicePromotions