why has no one gotten back to me for no reward given for jackpot spin win?

Carol_Coleman

i recieved a reply asking for game id(6919536732) and then nothing. why does help take so long..are you hoping people give up so you don't have to give the reward, other games i play problems fixed in a day or two....

_Elsa_

Hi Carol, sorry for the delay in responding.  I believe there might be an issue with the jackpot because I have seen a couple of messages where they thought it landed on the jackpot yet they ended up with the coconut wheel.  Please write your question here because they might be able to offer you some help:  https://care.king.com/contact

_Elsa_

Hi Carol,

I am gathering a list of messages posted here regarding the Jackpot and rewards.  I will add this message to the list.

Carol_Coleman

Hi Carol,

I am gathering a list of messages posted here regarding the Jackpot and rewards.  I will add this message to the list.

I tried the link got same non answer from abot sooooo frustrating!!!!