Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Reset

I want to reset all my progression in Candy Crush Saga but each time i connect to this game with my facebook account, even after deleting candy crush saga data from fb, it brings me to my old progressions. Could you help me to start from the beginning ?

Thank you and sorry for my bad english

Accepted answers

All comments

Laura_Grosvenor

Sodya, here is the info for you.

Thanks for posting on King Care. Welcome to the community Here you have a few options:

1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being connected.

2) Uninstall the game and play whilst not connected to any account. If you still need to contact us so that we can help you, remember to do it through HERE. Please be sure to select "Gameplay/Progress" and then "I have lost my progress".

Welcome! 👋

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Accepted answers

All comments

Laura_Grosvenor

Sodya, here is the info for you.

Thanks for posting on King Care. Welcome to the community Here you have a few options:

1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being connected.

2) Uninstall the game and play whilst not connected to any account. If you still need to contact us so that we can help you, remember to do it through HERE. Please be sure to select "Gameplay/Progress" and then "I have lost my progress".

What this playing game?
I like this playing game. I happy playing game
Comprei e não recebi.
Comprei quero ressarcimento
How to earn. Gold
Ok pls 🙏 hlp me
Progression
bonjour, je voudrais récupérer ma progression avec mon ID car j’ai transféré avec un compte Apple et je recommence à 0
New phone lost levels
I got a new phone got logged back in, but I’m missing all my levels of the difference in the levels

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…