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Refund for Gold bars

Why does Itunes not allow me to refund the gold bars that I didn't buy? It is saying this item is not eligible for a refund???

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Hi Sarah!

I'm sorry that you're having issue with your purchases... Here's a guide on what to do and a link to the proper contact form for it: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Let me know how it goes!

- Mia

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