Very irritated

deejo123

Got a new phone, kept my level but lost 176 gold bars, 202 bombs, 197 wrapped/stripes, 201 fish, 43 hands, 41 suckers, 89 wheels, 70 check marks, 1 party hat. 

I wrote everything down for this very reason. I emailed & got brought here. Debating whether to delete.. very annoying!!

Creative_Elsa

Hi deejo123, sorry for the delay in responding.  

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about it https://care.king.com/en/alphabetty-saga/superstar-information-post-where-did-my-free-boosters-go-on-my-mobile-device

I will pass the word along to a King Admin to see if she can help you or redirect you.