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Hi Clare, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue? When it goes into a continuous loop do you ever see "skip to end ...." at the bottom of the board? If you see that message you can click on it to end it. I just looked up this level here on King Care and a lot of people are having issues with this but only one other had the continuous loop. I just found one message from a King Admin saying that there is a glitch and they are working on resolving this so hang in there.