Not receiving email to reset password

MinnesottBeachQ

I installed Bubble Witch 3 Saga onto my computer and wanted to log into my King Account, which is set up with my email address.  I thought I knew my password, but I did not.  I have sent several requests through the app to reset my password but have not yet received any links.  This happened one other time and I had to log out of Candy Crush also, so I did that.  But this time it has not worked, and now I can't log back into either of my games and get my progress back.  

I have done the following:

Unistalled and Re-installed app

Checked my spam folder (nothing there)

Tried signing in through my facebook acct, but since I never did it before, it brings me back to level 1.

What else can I do?  Please help!!

Thanks!

Lady_Choo

Good evening and thank you for posting on King care. 

I am going to pass this one onto the moderating team, it sounds like its being blocked somewhere possibly, but they might have more of an idea

MinnesottBeachQ

Good evening and thank you for posting on King care. 

I am going to pass this one onto the moderating team, it sounds like its being blocked somewhere possibly, but they might have more of an idea

I have not received any response/help with my problem yet...  I am sad because I am unable to log in to my progress on both of my games, so I am not playing at all. 

koolio

I'm also having the same experience.  I forgot my password, wanted to switch over to another account where i knew my password but when i logged out (and the message assured me my "progress is saved") and tried to register to a new account, I lost all of my progress.  I tried to use the reset password to get an email to reset it but I have not received the email yet.  Please help!