level 3398 is stucked in an endless loop.

Trujillo_America

with 14 movements to go and all popcorn popped the game got stucked in an endless loop in which the candy's just keep falling. I have used boosters and switches to finish this and now I can't move on. 

How can I solve this please?

Laura_Grosvenor

Hello Trujillo. I am not sure what would cause this, but I will ask the Moderator if they can look at this for you. I am so sorry this is happening to you and I hope they can solve this problem asap! Thanks for writing and I hope you have a good day!

_Elsa_

Hi Trujillo, have you tried to clear the level again since you posted this?  Did you not see the “tap to end” at the bottom of the game because that would end the game and stop the endless loop.  Please give us an update since you posted this so that we can offer you further assistance.

Cezdiamond

Thanks Superstars! 

@Trujillo I can see that you have now passed this level, which is great news! Please let us know if you need a hand with anything else :-) 

LoriD

I too am stuck in a loop with 10 moves left.  The candy just keeps looping through the openings.  I used a booster and don’t want to lose it.  Help!

Laura_Grosvenor

Hi Lori! Did you see Elsa's question above? Can you exit the level? I will tell the Moderator that you are also having an issue with this so someone can look into it for you. I am so sorry this is happening, but I hope you have a good day! Thanks for writing!

Cezdiamond

I too am stuck in a loop with 10 moves left.  The candy just keeps looping through the openings.  I used a booster and don’t want to lose it.  Help!

Do you see the option "tap to skip"?

Merlinmalone

I'm stuck in the same situation. The level isn't finished so I can't skip to the end, but the candies just keep looping through the board. Seems like a design fault in this level. Could do with some kind of time out that adds an extra candy into a space if it stays like this for too long. I have lots of boosters on this level that I'm about to lose by quitting it before it's finished. 

Laura_Grosvenor

Merlinmalone I will also add your post so the Moderator will see this thread. I apologize for the inconvenience and hopefully they will see this first thing tomorrow. Hang in there and I hope you have a nice day.

_Elsa_

Hi Merlinmalone, did you try it again since posting your message here?  I don't see any other messages posted here about a glitch and the person who originated the message said that she cleared it.  If you are still having trouble can you please start a new message so that we can address it separately instead of here?

Merlinmalone

I cleared it after 3 more attempts where I had the same issue. Seems to be just luck if it happens or not.