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I'm at level 3400, however, I played the level once but then later on in the day I went back to level 3399. I've passed 3399 2 additional times but it doesn't show my progress.
You can go to the link provided Dulcie. We don't handle these issues anymore here. Here it is again in case you need it https://care.king.com/en/contact . Good luck to you.
I play on the computer on FB and I cannot get any further than 3400 it is a real pain. It keeps saying that I need httml5 but my rating is high enough though I still cannot play!!!
Thank you @ Elsa for fielding this one for me. It is much appreciated! And @Camille35--I hope you get it sorted soon! Have a wonderful day!
Hi Camille35, thank you for writing back. I'm going to ask you to please address this issue here - https://care.king.com/en/contact because progress is no longer handled right here. Write them and if they tell you to write to King Care please tell them that you have already. They need to look into your account and get you back on track.
Whether I play it on my phone or PC, I continue to experience this issue. My phone is updated to the latest software, I've restarted my phone, and I've done everything besides uninstalling it because I don't want to lose my boosters, but nothing has worked so far.
Hi Camille35, can you please give us more information? where are you playing the game - mobile or PC? Are you playing with Facebook or the Kingdom? First try to clear out the history. if you are using a mobile device shut it down, wait 10 seconds and then reopen it. Open the game. now if you were playing through Facebook of the Kingdom log ou and then log back in. please let us know if this helped you resolve it. If it’s still an issue please let us know so that we can give your further assistance.
Hello Camille! I am so sorry about this! I will let the Moderator know about this right away for you. Someone will contact you as soon as possible. Thanks for writing and have a great day!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
