Lost Levels

Karen_Gallacher

Hi there,

My husband (!) was setting up my new iPad pro and reset my settings and promptly lost all my hard work, I was using candy crush saga, on level 535 and it's now as if is it's a new game (grrrr)

Would one of your tech team be able to restore me to level 535?  My user name is KG121 with the email address of info@johngallacher.net

Many thanks,

Karen

Creative_Elsa

Hi Karen, yes we can help you restore your progress but it can't be done from here.  Please refer to this instead to get help:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep  If the troubleshooting doesn't work for you then in the last paragraph click on the "here" and it will take you to a contact page where you can explain it to them.