Reinstalled App

SarahU23

I reinstalled app because my Buddy Challenge wasn't counting my earned color bombs. When I reinstalled, my level is still the same, but all my extra lives and boosters are gone (and the Buddy Challenge still isn't working for me - fine for my partner, but not me). I see that I need to restore my data from my backup from multiple posts on this, but none of the posts tell HOW to do that - all have a private message that apparently gave the solution...

Creative_Elsa

Hi SarahU23, unfortunately when playing on a mobile device your boosters get saved only to that device so any crashes, or updates or uploads of new episodes can cause you to lose them.  I am not aware of any restoration for data.  I am going to give you a link and maybe if you say pretty please they can offer you some replacements - but I can't guarantee that it will happen.  Here is the link:  https://care.king.com/contact