Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Level progress not syncing

I am currently moving from iPhone to android. I’m rank 52 and about level 3343. I am logged in via kingdom account and also to Facebook.

when I install the game on Android, and log in, to either account, my rank, my levels completed this week, my star average etc are all fine, however my actual level progress doesn’t sync and just says I’m level 11.

tried everything, logging in and out, just trying kingdom account, just with Facebook etc. Closing, rebooting, everything

what am I missing!? Why won’t the level progress work!? Argh!

Accepted answers

All comments

Bacca_Gillmore

Well no one has emailed me back from King support, and I had to give me iPhone back. So now I'm stuck. If I log in on my Android I lose all my progress.

Creative_Elsa

Hi Bacca, it was the weekend so no one was in the office. Someone should get back to you today. If you don't get an answer by tomorrow please let me know.

Bacca_Gillmore

Yeah done everything in that first link as I said, and it doesn’t work.

Also contacted support and have nothing apart from ‘we will get back to you soon’ messages

Creative_Elsa

Hi Bacca, progress issues are no longer handled right here. Please follow this link to help you get your progress back: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

If nothing works, then please write your issue here: https://care.king.com/contact

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Accepted answers

All comments

Creative_Elsa

If nothing works, then please write your issue here: https://care.king.com/contact

Bacca_Gillmore

Yeah done everything in that first link as I said, and it doesn’t work.

Also contacted support and have nothing apart from ‘we will get back to you soon’ messages

Creative_Elsa

Hi Bacca, it was the weekend so no one was in the office. Someone should get back to you today. If you don't get an answer by tomorrow please let me know.

Bacca_Gillmore

Well no one has emailed me back from King support, and I had to give me iPhone back. So now I'm stuck. If I log in on my Android I lose all my progress.

Cadê os meus recursos
Estou pagando por uma coisa que não estou recebendo
Ads and advancement
why does it seem to me that now I have trouble getting past levels. I refuse to watch ads that are way to long and have trick log offs that lead to their websites. I have been playing this from the very start, and I am about done with it
Game level
Can you Please restore my game level?
A follow up on my question
Is there any way of getting back 69 bars of gold, because I hit the wrong button??? I meant to hit the extra lives button, but accidentally hit the 69 bars.
Hit the wrong button
Is there any way of getting back 69 bars that I accidentally hit the wrong button?? Please, any suggestions!!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…