Buddy challenge "failed" even though we both completed it

Question

Several times my buddy and I have done our part to complete the challenge and yet I get a failed message. I just want to know what's going on. I've taken screenshots when it has happened.

Creative_Elsa · Answer

Hi Michelle, I am going to forward this message to a King Admin.  Maybe there is a problem with the challenge or she can explain more about it.

Michelle_A · Answer

Hi Michelle A, sorry for the delay in responding but thank you for writing us here at King Care.  You can read what a King Admin had to say about this here:  https://care.king.com/en/candy-crush-saga/buddy-challenge-851020566

If that had answered my question, I wouldn't have needed to post my question. Thank you. I have added a response with screenshots.

Creative_Elsa · Answer

Hi Michelle A, sorry for the delay in responding but thank you for writing us here at King Care.  You can read what a King Admin had to say about this here:  https://care.king.com/en/candy-crush-saga/buddy-challenge-851020566