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iphone reset erased all my progress

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Anne_Quaranta
Anne_Quaranta Posts: 2 Newbie
in Support

My iPhone reset randomly today which resulted in me being at level 1!!  mind you, I show that I had a back-up last night.  Please help, I have no plans to start over at level 1.  =(

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  • Cindi_Lee
    Cindi_Lee Posts: 3 Newbie
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    Support at Candy Crush is AMAZING! If you send them an email they are able to reset you to your level that you were logged in to at Facebook.  It might take 24 hours but they are super about their responses.  Good Luck. 

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