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Hi Cindi Lee, sorry for the delay in responding but thank you for writing us here at King Care. I never heard of that but just did a Google search and one of the Admins responded to someone who had a chat issue: https://care.king.com/en/candy-crush-saga/candy-crush-saga-live-chat-gone
She said that it has to do with Facebook. If you figure out how it works, can you please let me know because I never heard of this before.