After the last update I've lost all of my boosters, I had hundreds of them. How can I get them back?

Question

After the last update I have lost all of my boosters. I did not reïnstal my app, I just want to play level 1070 but when I start the game, it started whit level 1 and all my boosters were gone. I had hundreds of them. Please give me my boosters back.

Cathy_Elshoff · Answer

This answer has not solved my problem. The only advise you give is not storing too many of the won boosters as these can indeed be lost unlike Gold Bars. That is weird!

I have followed the link you gave me and asked King.com for help, but they have never answered.

Creative_Elsa · Answer

Hi Cathy, sorry for the delay in responding but thank you for writing us here at King Care.  Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about it https://care.king.com/en/alphabetty-saga/superstar-information-post-where-did-my-free-boosters-go-on-my-mobile-device

I am going to offer you a link to contact King and maybe a pretty please might help you get some free boosters. Here is the link: https://care.king.com/contact