Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Playing level 839 I noticed that after completing level 837 en 839 the giftboxes do not open. How is this possible and how can this be fixed? I'm playing this game on my phone.
Hey both... just sneaking in. The reason the boxes are not opening is because somewhere there is a level the game thinks you haven’t completed. You need to look back and find one without stars. Usually it’s the level the game keeps opening at even if you have passed it, but can be before
Aw shucks, 'twas nuttin'. I am glad you are able to play again Gabry74! Get to crushin' those candies!
That is excellent news Gabry74, I like a happy ending
Thanks to Laura for passing it over, we have had quite a few players with the same issue so while its annoying, at least its a quick fix
Thank you Chicken Slayer!! Your answer has solved my problem! Indeed there was a level played without stars, I played it again, after that problem solved!
I can send it straight to the Moderator for you no problem. Let me do that now so they can get in touch with you before they leave today. Glad to do this for you! I hope this gets fixed and you get back to playing soon. Have a great day!
Hello Laura, it is still not solved. I did what you suggested but I'm not getting any respons
I can give you the link to follow for the level progress issue, too. Level Issues You can scroll down to the bottom, and there is a contact link there where you can explain what happened. They may even be able to fix the gift box issue at the same time, since it seems like they are related. I wish you the best of luck and it has been so nice meeting you.
Hello Laura, because of the problem I'm having with the giftboxes not opening (or this is a new problem) my candy crush soda game is stuck on level 845. This level is completed but is not going to level 846. So I'm not able to play at all anymore. Also the giftbox of level 845 did not open. I hope you are able to fix this anytime soon. I miss playing candy crush soda
Absotively! That's what I'm here for! The Moderators will get in touch with you as soon as possible.
Okay, thanks for your reply
Hello Gabry74. I am sorry this happened to you and I will let the Moderator know about it. Someone will be in touch with you as soon as possible. Thanks for writing and have a good day.
New here? Sign in or create an account to join the fun.
Hi I've completed level 21005 and would usually play the Star Tournament until Wednesday, but it's not available this week. Is this the same for everyone?
Good morning.How do you get past level 5781? Enjoy the day.
The above two is only part of the samples!
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
