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Hi! I did 323 levels of Candy Crush Saga and even synced it with my FB account (but not on King). However, after factory reset, I reinstalled the game and got it connected to my same fb account. All levels are lost! Please help!
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Hi Sammy, thank you for writing us here at King Care. Please follow the steps on this blog: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
If none of the troubleshooting worked then I'm going to ask you to please get your user ID # by following the steps here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Once you have your user ID # please complete the form from this webpage: https://care.king.com/contact
Make sure to give them your user ID # and what level you were at and they will be able to get you back on track.
