I am not getting my free hour when awarded or 30 min. Know its continuous time and tried faq trouble

Question

I'm not getting my free time when awarded. I know the time starts right away and did updates and suggestions found on faq.  Still not getting full time

PummyRaj · Answer

Hello @Alexias30,

A Warm Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' sections :)

I am very sorry to hear that you are having this issue!!  If you are sure that the Unlimited Lives for 30 minutes was not added to your account, please go to this link and follow the steps where your issue fits perfectly as there are different steps for different devices....
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

** To respond, please tag me with @ and my name, just like how I wrote your name above  =)

Hoping for best & have a nice day/evening :+1:

Alexias30 · Answer

I bought the 2.99 30 min unlimited lives. I just died my first game and now it said I have to wait no lives.Refund my 2.99

Laura_Grosvenor · Answer

Hello Denise. I will pass this on to the Moderator for you. I appreciate you writing in to King Care about this and I do hope it gets fixed asap for you! Have a wonderful day!