I can send lives but not receive. Help Plz !

Susan__Schwerman

 I can send lives but not receive them in Candy Crush Saga.  When I push to check the person who is sending it to me it says… Your remaining messages have been saved so you can use them when you need them. But I am never able to retrieve a life. Thanks !

Creative_Elsa

Hi Susan, can you please take a print screen showing this message and upload it here.  If you need help with doing a print screen, please check it out here for your IOS device:  https://www.take-a-screenshot.org/ios.html

Now let's do some troubleshooting.  Check out this blog:  https://www.elsalanger.net/blog/why-am-i-not-getting-any-messages-or-lives-from-friends

If the troubleshooting doesn't work then I'm going to ask you to check your Facebook settings by following the steps from here:  https://care.king.com/en/candy-crush-saga/friend-list

Please let me know if any of this worked for you when you upload the print screen.