Some levels are missing which I have Already passed and also I don’t have access to my rewards

Sneh

Some levels are missing which I already hve pass and also I don’t have access to my rewards And boosters that I have earned I am already on 1565 but it’s takes me to level 11 as after reformatting my phone I had to download candy crush again and since then I don’t have access to new rewards or boosters or promotions could you please help 

Creative_Elsa

Hi Sneh, let's do one thing at a time. 

If you are missing levels then I am assuming that you are referring to your progress.  To get help with your progress follow the steps here:   https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep If the steps don't work then in the last paragraph is a link where you can complete a contact form and explain what level you should be at.

The challenges are randomly picked because a lot of them are still in the testing phase.  Perhaps you will start to see challenges coming back to you in the near future.

Regarding lost boosters, when playing on a mobile device any crash or IOS update or game update can cause a crash and you lose all boosters and lives because they are only saved to that device.