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I had about 40 gold bars and they are gone now!!! I'm using a computer, not a phone. So...in addition to not getting the 3 Jackpot rewards and the Rami rewards I'm down to 5 gold bars!!!!
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Hi Annalisa, I am going to elevate this to a King Admin and she should write you back here.
I don't see the red button. Just the volume, music and help button. I'm using a macOS High Sierra Version 10.13.6, if that's any help. I just bought my piggy bank and only used 20 bars for a flying saucer, I still had some left over before the piggy bank but I'm down to only 5 now. Wasn't I given an id when I logged in here?
Hi Annalisa, Rami is not working today. I have already reported it as a glitch to a King Admin but since they are 6 hours ahead of my time zone I think they had already left for the day. Tomorrow morning she will get the message from me and notify the studio.
Regarding your gold bars missing, I am going to ask you to please get your user ID # from the steps on this site: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Once you have that number please write back here and I can then elevate it to a King Admin who will be able to look into your account to see what's going on. So I will wait for you to get back to me with your user ID #.
