Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I tried to connect with Facebook and it starts me at level 1 ugh!!!! Help!!!!
Sign in or register to leave a comment and join the conversation.
Hi Deb,
If you were logging in with a Facebook or King account your progress will have been saved on the servers. You just need to log in with the same account you used on your previous phone.
If you are still having issues please see this blog here for the steps to follow. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks