After I exited the app, my level went from 980 to level 1

Alize_Gon

I went back to my candy crush game after I had exited the app to find that my level went from level 980 to level 1. I was confused to as why this had happened. I restarted the app, hoping to get my level back, but it did not. I even deleted the app and signed back in but it did not. I only had an email account and not a Facebook account. I made a Facebook account to report about this problem. 

Creative_Elsa

Hi Alize, thank you for writing us here at King Care.  I am going to give you a link that will help you get your progress back:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep