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Hi Jackster66, sorry for the delay in responding. Are you still having this issue? Do you still need help? I don't play the game through Facebook because there are always issues with the games. I play the games through the Kingdom. You can follow the steps on this blog to help you try the Kingdom instead: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it