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Lost my levels

I was on level 984 in candy crush saga ID 9745862302 on both my android and laptop. Now I am back to level one. Please help me get my levels back

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Hi June, please follow the steps on this link to get your progress back: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

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