Helpppp

Shinade_Snowden

hi There my daughters purchased some things off candy crush and then uninstalled it, I’ve only noticed as I’ve tried to install it back but something comes up saying I need to view the billing information. I then tried to put in my new card details as my old card was already locked it but it won’t let me pay for it. Please help

Creative_Elsa

Hi Shinade,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1