Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Game shuts down while playing

Since the new levels came out this morning Candy Crush randomly shuts down while I am playing. When this happens I lose all of my progressive boosters (from the Space Dash). Anyone else having this problem?

Accepted answers

All comments

Ronel

No it was never a GAME shut down. My LAPTOP shuts down after the game's CPU usage just shoots up the "revs" big time. Laptop starts noisily "straining at the leash"

almost from the minute I sign in to play the game (Candy Crush Soda Saga). Game Progress not affected

mysticalmysty

Hi @Ronel There was a server issue happened last night ( or earlier this morning) but it was for like 15 minutes or less ) I hope you didn’t really effect your game progress:)

Ronel

I have the same problem (Candy Crush Soda Saga) ... laptop shuts down randomly when CPU Usage & Memory gets "overtaxed".
I have researched, tried and tweaked some recommended settings... all to no avail. Interestingly. I am on Windows 10 also and ALSO on a laptop!
Downloaded a full screen, desktop version ( which is great ) but cannot fathom what it objects to? Zero issues with the game on my mobile

Raz_2_2

Hey Elsa, thanks for responding....As Tom Petty would say...The waiting is the hardest part : )

Creative_Elsa

Hi Raz, it's also happening on Windows 7 and so far has affected Saga and Soda. I believe this is now a Microsoft glitch and we have to wait for them to correct with their next update. No ETA has been given yet.

Raz_2_2

Now the issue is happening on a different PC (desktop) and playing Soda Crush....Not a good look for KING.

Peter_A._Rivera

Hey guys,
Ok, here is the update on the Windows 10 crashing issue. Follow the steps below.
1. Take a print screen of the boosters that you now have in the game because once you follow the rest of the instructions, you will lose your boosters. I was told by a King moderator that they will reimburse you for this loss so that is why you need to take a picture of what you have before continuing with the rest of the steps. Here is a link to show you how to do a print screen: https://www.take-a-screenshot.org/
2. Once you have that saved on your computer/laptop/mobile device then uninstall the game. Then reinstall the game from the Microsoft store. The game should now be working.
3. You will need to get your King user ID # so that a moderator can go directly into your account to add something back. Follow the steps posted from here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
4. Once you have that number please come back here and upload your print screen ** Since the moderators are gone for the weekend they won't see your new message until they return on Monday but please post this information here during the weekend.
** to upload the print screen, just above where you are going to type your message are 3 icons. The middle icon is for uploading pictures so click on it and then click on wherever you have that print screen saved and click on that and it will automatically be added to your message.

I'm still having the issues. Windows 10 laptop, 64bit. Uninstalled and reinstalled after following the steps above but the issue remains.

Creative_Elsa

Hi Peter, I am going to forward your message to a King Admin but she is not in today so she won't see it until tomorrow.

Peter_A._Rivera

So are there any plans to address those of us that are experiencing this issue and losing money because the game crashes and takes away your booster as if you lost the level? I too have tried what was suggested and am still having the issue. I'm almost to the point of say I'm done, especially since I can't play the mobile version because there are no new levels available on that platform.

Stephanie-33

Hey guys,
Ok, here is the update on the Windows 10 crashing issue. Follow the steps below.
1. Take a print screen of the boosters that you now have in the game because once you follow the rest of the instructions, you will lose your boosters. I was told by a King moderator that they will reimburse you for this loss so that is why you need to take a picture of what you have before continuing with the rest of the steps. Here is a link to show you how to do a print screen: https://www.take-a-screenshot.org/
2. Once you have that saved on your computer/laptop/mobile device then uninstall the game. Then reinstall the game from the Microsoft store. The game should now be working.
3. You will need to get your King user ID # so that a moderator can go directly into your account to add something back. Follow the steps posted from here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
4. Once you have that number please come back here and upload your print screen ** Since the moderators are gone for the weekend they won't see your new message until they return on Monday but please post this information here during the weekend.
** to upload the print screen, just above where you are going to type your message are 3 icons. The middle icon is for uploading pictures so click on it and then click on wherever you have that print screen saved and click on that and it will automatically be added to your message.

I followed these instructions, lost all my lives but all boosters remained. The game crashed within 5 minutes again anyway.

Creative_Elsa

Hey guys,

Ok, here is the update on the Windows 10 crashing issue. Follow the steps below.

1. Take a print screen of the boosters that you now have in the game because once you follow the rest of the instructions, you will lose your boosters. I was told by a King moderator that they will reimburse you for this loss so that is why you need to take a picture of what you have before continuing with the rest of the steps. Here is a link to show you how to do a print screen: https://www.take-a-screenshot.org/

2. Once you have that saved on your computer/laptop/mobile device then uninstall the game. Then reinstall the game from the Microsoft store. The game should now be working.

3. You will need to get your King user ID # so that a moderator can go directly into your account to add something back. Follow the steps posted from here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

4. Once you have that number please come back here and upload your print screen ** Since the moderators are gone for the weekend they won't see your new message until they return on Monday but please post this information here during the weekend.

** to upload the print screen, just above where you are going to type your message are 3 icons. The middle icon is for uploading pictures so click on it and then click on wherever you have that print screen saved and click on that and it will automatically be added to your message.

Raz_2_2

Getting very frustrated. I beat a super hard level and before it gets through all the rewards and rankings, it shuts down...and then of course I lose a life and have to start the level over again as if I didn't beat it. Please, PLEASE fix this.

Bernadette_White

Hey guys, I need all of your help please. Are you playing the game on a laptop because a couple of members have already said that they are. I am trying to narrow down this glitch. Also are you playing with the installed version that came with Windows 10 or did you install the game app from the Microsoft store?

i downloaded the app from microsoft store

Bernadette_White

Hi Stephanie, thanks for updating me on this. I will let them know that a part of it might be a laptop issue.

i have the same problem on laptop windows 10

Creative_Elsa

Hi Raz, was hoping that you'd also say laptop but then that's ok because it's still a Windows 10 glitch. I wish they could find a fix already. I can tell you if I were in your shoes I don't know how calm I would be. When you have an addiction and you can't do anything about it, that in itself is annoying!

Raz_2_2

Desktop for me...Intel I5 with 12gb of Ram

Creative_Elsa

Hi Stephanie, thanks for updating me on this. I will let them know that a part of it might be a laptop issue.

Stephanie-33

Hi Elsa, I am playing on a laptop with the version installed from Microsoft. I also play on the king.com version and both crash regularly. The Facebook version does not crash. All are played on the same laptop

Creative_Elsa

Hey guys, I need all of your help please. Are you playing the game on a laptop because a couple of members have already said that they are. I am trying to narrow down this glitch. Also are you playing with the installed version that came with Windows 10 or did you install the game app from the Microsoft store?

Raz_2_2

Candy CRASH! Still happening and very frustrating.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Creative_Elsa

Hi Stephanie, I haven't seen anyone else post this yet here on King Care. Are you playing the game through their website? Can you try to play the game elsewhere? Maybe it's the King game site that is having this glitch.

Stephanie-33

Hi Stephanie, I haven't seen anyone else post this yet here on King Care. Are you playing the game through their website? Can you try to play the game elsewhere? Maybe it's the King game site that is having this glitch.

Thanks for replying Elsa, I am playing on the version from Microsoft that I have downloaded on to the laptop, I believe that is what you mean by "their website". I tried again this morning and it is still randomly shutting down about every 3 or 4 levels. I took your advice and tried to play through my facebook account and played about 15 levels with no problem so it must have something to do with the website. I much prefer to play on the website so I hope that they can rectify this problem. It started yesterday coincidently when the new levels were released. I have tried uninstalling the game and re-loading, no change.

Stephanie-33

Hi Stephanie, I haven't seen anyone else post this yet here on King Care. Are you playing the game through their website? Can you try to play the game elsewhere? Maybe it's the King game site that is having this glitch.

Also, I saw someone else in the other thread I started about level 3714 report the same problem.

Babs_

Hi Stephanie,

I'm having the very same problem as you are but only when i play candy crush.....when i play candy crush soda it doesn't happen on that game so i guess it must be a bug in the game that needs fixing. I'm also losing boosters etc also

Stephanie-33

Hi Stephanie,
I'm having the very same problem as you are but only when i play candy crush.....when i play candy crush soda it doesn't happen on that game so i guess it must be a bug in the game that needs fixing. I'm also losing boosters etc also

This post was made a week ago and there are multiple other posts about the issue in another thread that seem to be getting more attention. Everyone reporting this issue is playing through Windows 10 so it might be a Microsoft issue.

Raz_2_2

happening to me as well. Randomly shuts down. Sometimes the level will be completed and before the next level starts, it shuts down. It resets me back to the previous level

Creative_Elsa

Hi guys, if you are all playing on Windows 10 there is a glitch and it was reported to the studio this past Monday. We are all waiting for a fix.

Peter_A._Rivera

I'm having the same issues and this is really getting to be a pain. I did as they suggested, reset the app, reinstall and still have these issues. They really need to do something and soon because I pay to purchase items and this issue is costing me and I'm sure others as well.

Raz_2_2

Candy CRASH! Still happening and very frustrating.

Creative_Elsa

Stephanie-33

Creative_Elsa

Hi Stephanie, thanks for updating me on this. I will let them know that a part of it might be a laptop issue.

Raz_2_2

Desktop for me...Intel I5 with 12gb of Ram

Creative_Elsa

Bernadette_White

Hi Stephanie, thanks for updating me on this. I will let them know that a part of it might be a laptop issue.

i have the same problem on laptop windows 10

Bernadette_White

Hey guys, I need all of your help please. Are you playing the game on a laptop because a couple of members have already said that they are. I am trying to narrow down this glitch. Also are you playing with the installed version that came with Windows 10 or did you install the game app from the Microsoft store?

i downloaded the app from microsoft store

Raz_2_2

Creative_Elsa

Hey guys,

Ok, here is the update on the Windows 10 crashing issue. Follow the steps below.

2. Once you have that saved on your computer/laptop/mobile device then uninstall the game. Then reinstall the game from the Microsoft store. The game should now be working.

Stephanie-33

Hey guys,
Ok, here is the update on the Windows 10 crashing issue. Follow the steps below.
1. Take a print screen of the boosters that you now have in the game because once you follow the rest of the instructions, you will lose your boosters. I was told by a King moderator that they will reimburse you for this loss so that is why you need to take a picture of what you have before continuing with the rest of the steps. Here is a link to show you how to do a print screen: https://www.take-a-screenshot.org/
2. Once you have that saved on your computer/laptop/mobile device then uninstall the game. Then reinstall the game from the Microsoft store. The game should now be working.
3. You will need to get your King user ID # so that a moderator can go directly into your account to add something back. Follow the steps posted from here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
4. Once you have that number please come back here and upload your print screen ** Since the moderators are gone for the weekend they won't see your new message until they return on Monday but please post this information here during the weekend.
** to upload the print screen, just above where you are going to type your message are 3 icons. The middle icon is for uploading pictures so click on it and then click on wherever you have that print screen saved and click on that and it will automatically be added to your message.

I followed these instructions, lost all my lives but all boosters remained. The game crashed within 5 minutes again anyway.

Peter_A._Rivera

Why candy crush saga DIDN’T give my 30 gold bars after passing to 6200 on episode as usual **
where’s my 30 gold bars after passing to level 6200 I fill cheated
Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Invisible awards
This is happening a lot. Anyone else?
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Perdi meu super brigadeiro
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…