Why has Candy Crush Saga suddenly started crashing?

Judith_Steele

For the past few days Candy Crush Saga crashes at all stages of playing the game and costing a life every time. The worst is when I have successfully finished a level but the game crashes before it gets through all the finishing steps. Then I not only lose a life but I have to repeat a level I already completed.

_Elsa_

Hi Judith, I am going to have a King Admin check this out.  Thanks for writing here.

_Elsa_

Judith, if you see my response can you please let me know if you are playing on Windows 10 because I am starting to see messages here that the game is crashing on Windows 10 since the new episode came out this week?

Judith_Steele

Yes, I'm playing on Windows 10.

_Elsa_

Thanks for letting me know.  I already notified them but now I will confirm that it was on Windows 10.

Judith_Steele

The Windows 10 version is still crashing although once last week I got through 5 lives without a crash. Every other time it has crashed so I just gave up.

_Elsa_

Hi Judith, I am starting to think it's a Microsoft glitch because I just saw a couple of messages posted here that it's now happening on Windows 7 too.  I wrote to the King Admin to find out if King can contact Microsoft to find out what's going on.