Lost my game reload start over at Level 1

Lois_Kriese

Hello I wanted to ask why my current progress in game Candy Crush Saga was deleted? I had about lvl 200+ yesterday and  I lost all my progress and started again at lvl 1. I was pretty mad about that but I tried to play again.  Candy crush I can't even load again and progress in game is from lvl 1 .  Thank you in advance for your reply.

Creative_Elsa

Hi Lois, sorry for the delay in responding.  Are you still having this issue?  Where are you playing the game?  Windows 10 has had an issue this weekend.

Try this to see if it works.  Open the game and if it still opens on level 1, please replay it and clear it.  Then refresh the game and see if you are back to your current level.