Problems with loading

Cristiano_Nunes

I disconnected candy crush from my last facebook, and connected to the new one, followinf the steps and the site, now it shows me the 10 first level and i need to scrool up seeing nothing until i reache level 515, thats ive already completed more than once and do it again... in my phone it still shows 513.

Creative_Elsa

Hi Cristiano, I am not understanding what you are trying to say.  You connected the game to a new Facebook account correct?  If you start a new Facebook account it will start you at level 1 because it doesn't know that you have played the game previously with another account.  On your phone are you still playing through Facebook and which account are you using?  Have you tried playing through the Kingdom?  If it's your progress that you need transferred then please follow the steps from here:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

Please give me more details so that I can try to help you resolve this.