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I'm using the most recent updates to Windows 10 on my laptop so I don't think this is the cause. Hoping this can be addressed before the newest level comes out on Wednesday!
Hey guys, I think it's still an issue because I am starting to see posts again that it's still crashing. I have elevated it to a King Admin so she should be notifying the studio tomorrow morning.
Hi guys, the fix that they are telling the players to do is to uninstall the game app from your computer/laptop but be aware that all your boosters and lives might disappear. They said that they would give you the boosters back so do a print screen and then uninstall and reinstall the game. So far I am aware only of a couple of players that tried it. One didn't lose his boosters, just the lives and he said that it's now working. The other said it's still crashing. A lot of players I gave them the steps and they haven't written back if it worked or not but chances are it had to work otherwise they would have come back here and complained that it didn't work.
Just tried to play older levels on my laptop while waiting for new levels to come out Wednesday, and CCS is still crashing intermittently two weeks after reporting this glitch. I'll check back again in another week. Still hoping this is resolved soon.
Hi Jim, I am really starting to think that maybe it's a laptop issue. I will let them know that a couple are now reporting that it's on a laptop and not a desktop. Thanks for writing back here.
Yes - I am using it on a Windows 10 Laptop. I have been playing the game for about 2 mos now and has not given me a problem. It started giving me Probs around the 300 level, only over the past few weeks. I don't know if this matters but I am using Google Chrome as my Browser - don't think so because others are reporting problems on other devices (PC's, Phones, Tablets)
Hi Jim, I don't believe that there is a fix yet. Are you, by any chance, playing the game on a laptop because a player wrote that they heard it's happening more on laptops.
NO I don't but, I saw a fix that King put out about updating your Windows updates - I attempted that last nigh which took me over 2 hours!! It said that I had the most recent updates but, also told me that there was a Update available? So I loaded the Update and attempted it again this morning - still is c
Hi Jane, yes there is a glitch playing the game on Windows 10. I have already passed the word to King but they can't notify the studio until they get to work tomorrow morning. Hopefully it will be corrected before Wednesday.
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I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
