Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Did you have your Candy Crush account synced with your Facebook account on your previous phone? The same thing happened to me when I activated my new phone then I logged in with my Facebook and it all of my progress saved. If you may have used a different email I would try to recover that email because I would really hate to have to redo all of those levels and I'm sure you would to. Lol