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My husband can still reset it, so I don‘t think it’s a general matter...?Hi Klaudiavdw, are you referring to the Space Dash? I have seen other messages posted here where the players can no longer reset the game so I think King might have changed the way that it is completed.
I have heard that some players are restarting the game all over again. Not sure where they are playing it but maybe it was on mobile and they uninstalled the game and reinstalled it and it started working for them. It could be that not everyone has this change yet but I can tell you that I do!
But if they are uninstalling the game on a mobile device any lives and boosters would completely be gone once they install the game again. Those are just saved to that device and it doesn't sync anywhere to keep them.