dowloaded candy crush doesn't like to FB level

Question

I was connected to my facebook levels originally and then began having trouble with the game automatically closing in the middle of a move so I uninstalled it and then reinstalled from King. com and now it will not link to my facebook level and if I try and sign in using facebook it gives me an error of facebook connection canceled and it will not connect, I've uninstalled 2 times and, I use Windows Edge and it is up to date, I do not understand the issue.

Verna_Dassen · Answer

Hi Verna, I stopped playing the game through Facebook because it has so many issues.  I only play this game through the Kingdom.  In order to get your progress back first have you ever synced Facebook and the Kingdom?  You can find out how to do that here:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

Once you have done that hopefully your progress will be back.  But if not, then follow the steps here to help you get your progress back:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

I can play on FB but the downloaded version doesn't sync no matter what I try and do.

Creative_Elsa · Answer

Hi Verna, I stopped playing the game through Facebook because it has so many issues.  I only play this game through the Kingdom.  In order to get your progress back first have you ever synced Facebook and the Kingdom?  You can find out how to do that here:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

Once you have done that hopefully your progress will be back.  But if not, then follow the steps here to help you get your progress back:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep