Why is Candy Crush Saga crashing right in the middle of a game? I've lost 4 or 5 lives .

Betty_Kelly

I am playing on my PC and and be right in the middle of a game, making progress no less, and it crashes and closes down the game.  I've lost 4 or 5 lives in the last two or three days because this.  What is going on?

_Elsa_

Hi Betty, if you are playing the game on Windows 10 there has been a glitch which has been reported to the studio and we are all waiting for a fix.

_Elsa_

Hi Betty, if you are playing the game on Windows 10 there has been a glitch which has been reported to the studio and we are all waiting for a fix.

Betty_Kelly

Hi Betty, if you are playing the game on Windows 10 there has been a glitch which has been reported to the studio and we are all waiting for a fix.

Yes, I'm playing on Windows 10. Thanks for the information.

Betty_Kelly

Hi Betty, if you are playing the game on Windows 10 there has been a glitch which has been reported to the studio and we are all waiting for a fix.

I am also not getting my rewards for the Candy Pet Feed which is an hour of color bombs. I've missed out on several hours of having that help.

Betty_Kelly

Hi Betty, if you are playing the game on Windows 10 there has been a glitch which has been reported to the studio and we are all waiting for a fix.

Elsa's answer explained why but did not have a solution.

bardun

Hi Betty, if you are playing the game on Windows 10 there has been a glitch which has been reported to the studio and we are all waiting for a fix.

I can't play more than four levels without the game crashing! And all the instructions below are Greek to me! Why not just fix the game so we can play without problems?

Betty_Kelly

I thought it was resolved but it happens every time I play on my PC Windows 10.

_Elsa_

Hi Betty, I also thought that it was resolved but now it looks like it's a Microsoft Windows glitch because it has affected Windows 10 and Windows 7 and now both Saga and Soda are having these crashes.  So now we have to wait for Microsoft to fix and update their end.

Pat__3_2

Hi Betty, if you are playing the game on Windows 10 there has been a glitch which has been reported to the studio and we are all waiting for a fix.

please please fix it. I am so tired of candy crush crashing when I have a few more moves and can clearly see I will pass the level. ohhhhhh so frustrating. or worse yet right after I win but before it registers

Pat__3_2

I don't know the answer but tried the above solution on Soda and it didn't work.  The first game I tried after the reinstall crashed.  I really wish I could play again

Betty_Kelly

Hi Betty, I also thought that it was resolved but now it looks like it's a Microsoft Windows glitch because it has affected Windows 10 and Windows 7 and now both Saga and Soda are having these crashes.  So now we have to wait for Microsoft to fix and update their end.

I played it again last night and had no crashes, but then later played again and as soon as I tried to move a jelly it crashed. So I can play some and take the risk of losing a life or two.