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Candy Crush Saga keeps crashing

Joe_Smith-3
Joe_Smith-3 Posts: 8

Level 2

Some times during a game it just locks up, when I get an 1 Hour of "chocolate balls" and if so I loose the 1 hour of balls.  I have checked for updates, ran reset, uninstall and reinstall problem keeps happening.  The computer is custom built with an ASUS Sabertooth Z77,  Intel 7i-3770, 16GB Ram, NVIDIA GeForce GT 430 Video, Windows 10 1803 latest patches,  The boot partition has  @52GB free of 120GB, the computer has total of 8TB of disk space.  How to fix problem?  This problem started several weeks ago.  Here is 1 of the error I got if you need others let me know!!

Faulting application name: candycrushsaga.exe, version: 0.0.0.0, time stamp: 0x5b7ad0d9

Faulting module name: Microsoft.Services.Store.Engage_unloaded, version: 10.0.1711.28001, time stamp: 0x5a1de3d8

Exception code: 0xc0000005

Fault offset: 0x00001000

Faulting process id: 0x2884

Faulting application start time: 0x01d442f6187d4209

Faulting application path: C:\Program Files\WindowsApps\king.com.CandyCrushSaga_1.1320.2.0_x86__kgqvnymyfvs32\candycrushsaga.exe

Faulting module path: Microsoft.Services.Store.Engage

Report Id: d8842a3f-e15f-4374-9526-3b0addb4b5f9

Faulting package full name: king.com.CandyCrushSaga_1.1320.2.0_x86__kgqvnymyfvs32

Faulting package-relative application ID: App

Answers

  • _Elsa_
    _Elsa_ Posts: 37,298

    Hi Joe, I have forwarded your issue to the King Superstars so hopefully one of them will have an answer for you.

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