Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 2
Some times during a game it just locks up, when I get an 1 Hour of "chocolate balls" and if so I loose the 1 hour of balls. I have checked for updates, ran reset, uninstall and reinstall problem keeps happening. The computer is custom built with an ASUS Sabertooth Z77, Intel 7i-3770, 16GB Ram, NVIDIA GeForce GT 430 Video, Windows 10 1803 latest patches, The boot partition has @52GB free of 120GB, the computer has total of 8TB of disk space. How to fix problem? This problem started several weeks ago. Here is 1 of the error I got if you need others let me know!!
Faulting application name: candycrushsaga.exe, version: 0.0.0.0, time stamp: 0x5b7ad0d9
Faulting module name: Microsoft.Services.Store.Engage_unloaded, version: 10.0.1711.28001, time stamp: 0x5a1de3d8
Exception code: 0xc0000005
Fault offset: 0x00001000
Faulting process id: 0x2884
Faulting application start time: 0x01d442f6187d4209
Faulting application path: C:\Program Files\WindowsApps\king.com.CandyCrushSaga_1.1320.2.0_x86__kgqvnymyfvs32\candycrushsaga.exe
Faulting module path: Microsoft.Services.Store.Engage
Report Id: d8842a3f-e15f-4374-9526-3b0addb4b5f9
Faulting package full name: king.com.CandyCrushSaga_1.1320.2.0_x86__kgqvnymyfvs32
Faulting package-relative application ID: App