Why am I back on level one

Heartofgold08022

This is ridiculous! Im supposed to be on at least level 4 to 500! I downloaded candy crush and connected my Facebook and I'm back on level ONE! Im so mad!

_Elsa_

Hi Heartofgold08022, don't get mad because we can get you back on track.  Please follow the steps here:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

If the troubleshooting doesn't help then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can manually go into your account to get your progress back.