All the boosters disapeared!!!

Daenerys84

I've bought a pack (2.29EUR) with many boosters last Tuesday and did'nt use any of them. But when I opened the game on Friday morning everything has disappeared : no boosters at all!!!

Moreover I was level 51 and now I'm level 1!!

What the hell did happen????

Please give me my boosters and my level back!!

Creative_Elsa

Hi Daenerys84,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Regarding being back to level 1 it is possible that your avatar is stuck there.  Please replay and clear that level and then refresh the game and it should bring you back to your current level.