Game not loading on Facebook

game not loading - stops at blue/pink screen and nothing - use chrome - through fb - and cleared everything been going on all weekend - even set computer back from new updates 

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Answers

  • im having the same problem think it been called Blue Screen of Death really is frustrating 

    yes thats it the blue screen of death !!!!
  • Ron_WaltersRon_Walters Posts: 4
    edited September 18

    i'm having the same issue - why can't someone fix this?

    same thing all day.
  • Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    This was happening to me too over the last 3 days. Seems like my laptop had blocked cookies from Candy Crush Saga. Once I allowed them, the game loaded. Hope this helps.
  • Siriporn.DSiriporn.D Posts: 0
    edited September 18

    Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    I updated Chrome to version 69.0 but result still the same. what should I do next. pls recommend
  • Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    I am using Version 69.0.3497.100 (Official Build) (64-bit) I loaded game room and can play by going there for now.
  • ok Tried something just now and it worked. Chrome update blocked the cookies Click on the lock pic and allow cookies . it works

    Lock pic ? Where..please explain, thanks
  • so figured my problem - tried what Kamlesh said that cookies were blocked  - i clicked on lock and cookies were allowed clicked on the cookies and there were 2 tabs - allowed and blocked - i clicked on blocked and king.com was listed under blocked - removed from list and working fine now - so with the help of friends - we figured it out before king did - YAY !!!!

    Lock pic ? Where..please explain, thanks
  • so figured my problem - tried what Kamlesh said that cookies were blocked  - i clicked on lock and cookies were allowed clicked on the cookies and there were 2 tabs - allowed and blocked - i clicked on blocked and king.com was listed under blocked - removed from list and working fine now - so with the help of friends - we figured it out before king did - YAY !!!!

    Yes please explain I can't find a lock....
  • Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    I'm using Firefox and E with no success. I have updated Flash and checked to ensure my cookies were enabled to no avail. It will not load.
  • Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    game goes as far as loading but don't move no further so frustrating
  • Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    I am using firefox 62,0 and have this problem since a day or 4.
  • Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    None of my King games will load on my chromebook. I, have tried everything.
  • ok Tried something just now and it worked. Chrome update blocked the cookies Click on the lock pic and allow cookies . it works

    At the top of the screen where http:www... Is. On the left is pic of a lock click on it Will chk tomorrow if there is another way to change settings Hope it helps
  • Hi everyone,

    Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

    For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

    Thanks again!

    Mia

    I had this problem too but I fixed it by allowing cookies for king.com - Games loads properly now.
  • I'm having the same issue.  It goes through the first two orange loading screens then shows the blue loading screen with the short music blurb and then nothing.  I'm using Chrome(whatever the latest version is for Chrome) on a Windows 10 computer.  It started last week for me but I couldn't tell you exactly what day.  I've done all the updates and clearing of cache but nothing fixes it.

    read above fixes are above - see Kamlesh and my post about cookies being blocked on chrome - she did 1 fix and mine was a little different - but both ended up working - you have to click on the lock
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