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I finished a level and it didn't advance me. Why didn't it advance to the next level?

I finished level 1711 and got a prize. But I did not get advanced to level 1712? Why not?

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I’ve had this happen twice lately. I beat level 1108 earlier today and it didn’t advance me.

Hi Debra, thanks for writing here at King Care. Are you still having this issue? Do you still need help?

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