i am showing on the wrong level 558, when i should be well over a 1000 past this level. whats up?

Karen_Sexton

I am showing on level 558 when i have completed well over a thousand more that it is sshowing me.  What has happened to all of my progress?  This is the same thing on both of my devices the computer as well as the iphone.  ive tried to uninstall and reinstall and still the same issue.  HELP!!! 

Creative_Elsa

Hi Karen, please check to see if you are seeing stars on level 558.  Sometimes the avatar gets stuck on a level so you have to replay it.  Try to replay the level, clear it and then refresh the game and it should go back to your current level.

If that doesn't work, then please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep