Candy Crush has reset to Level 1 and Customer Care are not responding

Question

My Kindle crashed on 12th July whilst playing CC.  I was on level 2328 and it has reset to level 1.  I have not used Facebook

Larry_Close · Answer

Hi Larry, were you given these steps:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep ?

It is very important to play the game either through Facebook or the Kingdom because they save your progress.  Set up an account by following the steps here:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

I found a link above, filled in the boxes and received anther automated response about playing on facebook.  The email is not relevant and doesn't help me.  I am in a loop here as the email told me to logon to King Care!!  I am in despair here.  It took me years to reach level 2328!

Larry_Close · Answer

Hi Larry, were you given these steps:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep ?

It is very important to play the game either through Facebook or the Kingdom because they save your progress.  Set up an account by following the steps here:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

and how do I play through Kingdom anyway?  I turn on the Kindle and open CC.  That's it!!

Larry_Close · Answer

Hi Larry, were you given these steps:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep ?

It is very important to play the game either through Facebook or the Kingdom because they save your progress.  Set up an account by following the steps here:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

Sorry but how does this help?  I have never played on FB and don't want to.  Customer care sorted this last time and I set up a kingdom account.  There is no point giving me links on how to not lose levels when I have lost them all!!.  Last time CC Customer Care reset me level.  This time I have sent about 10 emails and they do not respond.  I'd like my levels reset please