I purchased a package through my game, money taken out nothing added to my game account?

Question

I purchased more money and lollies through the game, the money was taken out of my account however through my game it said my account was declined? But they had already taken out $14.99 without giving me my free stuff

Creative_Elsa · Answer

Hi Hulu,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1