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Hi Aldemir, do you have the latest operating system update? What about the latest Candy Crush update? I think the best thing for you to do if all is updated is to complete the contact form from here: https://care.king.com/en/contact
They can go into your account and manually add your progress back.
I just found an article on King regarding the different devices. Your iPhone 4 is listed there so maybe it has something to do with an older model. https://care.king.com/en/blog/article/important-information-regarding-devices
Complete the contact form and you should get an email with a ticket number on it. Let's see if the person that responds to you can get you back on track.
Hi Aldemir, what level are you at? Have you tried troubleshooting tips at all? See if any of these tips helps you: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
