Hi,

Question

On the first of October, Monday, I reached first place in the contest and after the closing time I did not get the reward, I did not have any history concerning this contest and I was left with nothing. My level was 1473 I suppose and 15 minutes before closing time I had 300 points more than the rest. When I came back after an hour or so everything vanished.

Can you help me and see what happened?

Good day, Ewa

Creative_Elsa · Answer

Hi Ewa, there have been connecting issues with the game today so that could be why you haven't seen the leader board.  Make sure to get a print screen the next time you are in the top 3 as proof that we can show the King Admins.

Ewa_Adam · Answer

Hi,

The problem is that I definitely was the first in the rank when the event ended but when I opened facebook after the event I had no record of the event, no ranking, just as this event has not taken place. So that was the problem. I am sure that I was the first because the difference between me and the rest was too big to knock it down during 15 minutes. But even if I was beaten by others I should get the information what was my position in the ranking and I didn't.

Regards,

Ewa

Creative_Elsa · Answer

Hi Ewa,

To qualify for the reward, you must have been in the top 3 on the Leader Board at the exact time when the challenge finished. It cannot be at any point during the event. When it ends, you will be able to see where you ranked and then the rewards will be paid out. If you didn’t wait until the event ended, then you might have been bumped down in the rankings by others who played to the end. Please keep this in mind for future challenges!