The progress I made with Candy Crush Saga disappeared when the game screen disappeared

Nicole_Hamilton

I was playing on yesterday and I won the level and I hit next to advance to the next level. When I did that the game screen went gray. I checked my other King games and they weren’t affected. So I waited for it to return and when it didn’t I uninstalled and reinstalled and it started me from the level 1. I was in the 650s. Can my progress be restored?

Creative_Elsa

Hi Nicole, no problem!  Please follow these steps to help you get back on track:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep